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Cell service is too sketchy where I work and internet is too slow when I live. I cannot bill through this program and Dept of aging who I'm contracted with is of no help.

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How about data? Contact Consumer Cellular:
https://www.consumercellularplan.com
I bought my daddy their grandpad - best purchase ever! and I know they work on data not wifi.
They may be able to assist you! Blessings
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Have you tried using Data on your phone? Maybe your phone needs to be upgraded, the reason why the app is not working for you.

I had to read your post a few times before I realized ur talking about an app. Most of us are not professional aides. We r lay people caring for someone in our homes or a LO is in a facility. We do have some pros who work as CNAs that may know what ur talking about and may be able to help.
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