My mom broke her hip 2 1/2 years ago. She has lived with me ever since. She is 96yrs old, major memory loss etc. She fell again recently and broke the other hip. She had surgery and is in rehab. We are getting her qualified for medicaid for long term care in this facility. The application is complete other than she has a prepaid funeral plan from 1990. I need a statement from funeral home stating it is irrevocable, otherwise the 5000. prepaid plan is considered an asset and she doesn't qualify. The funeral home keeps saying the advisor is busy and will call back. I have to wait by phone and it hasn't happened yet. Does anyone know if I can do this another way? I feel helpless, and at the funeral homes mercy. It is sad something this small can keep her from getting approved, but it is not a priority to the funeral home. It is Restland in Dallas, Tx.
The other question I have is whether or not this funeral establishment is in your home town. Because you do have free speech rights and this is delaying something important. I am afraid my next call would be to notify them that I would be picketing with a sign in front of their establishment: A sign that said "Before you choose this establishment, talk with ME". I would also tell them I will speak with the newspapers or local stations if you must.
You have been nice, and this is entirely inappropriate on their part. I surely do wish you luck.
I would, if you are able, ask our admins to remove the name of the establishment from your post. While I doubt they could make any case against you, and pretty certain they couldn't WIN one, you still don't want to defend yourself in court.
Again, good luck. I sure hope you will update us. And I am sorry your family is going through all this pain and trauma.
And I am sure the Funeral Home is operated by an "umbrella" company (for lack of a better term that my mind can't find now) and the Parent company may be quicker to give you answers,.
Well from the info you gave in your question I found this on the Restland website
COMPLAINTS CONCERNING PERPETUAL CARE CEMETARIES OR PREPAID CONTRACTS SHOULD BE DIRECTED TO: TEXAS DEPARTMENT OF BANKING 2601 NORTH LAMAR BLVD. AUSTIN, TX 78705 1-877-2765554 (TOLL FREE) WWW.DOB.TEXAS.GOV
Put the request in writing, tell them you need it returned by X date. Send a self-addressed, stamped envelope with it and send it via registered mail.
That way you have proof you sent it, and by making it look more "official," they may deal with a bit more efficiently.
I took Moms insurance cash in to buy a prepaid plan. Yes its a trust and says Medicaid trust on it and its irrevocable. Meaning, that what you don't spend on the funeral reverts back to Medicaid. There are things Medicaid allows besides just the funeral service. I think flowers and some other things. Those weren't covered for Mom because her money only covered the service. A funeral director should know.