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Who are you caring for?
Which best describes their mobility?
How well are they maintaining their hygiene?
How are they managing their medications?
Does their living environment pose any safety concerns?
Fall risks, spoiled food, or other threats to wellbeing
Are they experiencing any memory loss?
Which best describes your loved one's social life?
Acknowledgment of Disclosures and Authorization
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid. We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour. APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment. You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints. Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights. APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.I agree that: A.I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information"). B.APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink. C.APFM may send all communications to me electronically via e-mail or by access to an APFM web site. D.If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records. E.This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year. F.You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
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Mostly Independent
Your loved one may not require home care or assisted living services at this time. However, continue to monitor their condition for changes and consider occasional in-home care services for help as needed.
Remember, this assessment is not a substitute for professional advice.
Share a few details and we will match you to trusted home care in your area:
I just moved my parents to an ALF in March 2018. At first they were really happy with everything, the food the staff the apartment, now alls she does when I make my weekly visit is complain. Help!
Try to find out if things have really changed, or if it is just your mother's behaviour that's different. Do talk with any of the other residents? Or long term staff? It's a different issue if it's just your mother. Was it all new and interesting at first, and has she got really bored?
Maybe they've changed some things since you moved her in. I know the Nursing Home my Mother is in was a lot better when I first moved her in. The food was decent, now it is very unappetizing and bland all the time and my Mother has no diet restrictions. They just make it bland for everyone. Much easier for them that way. The Aides don't seem to be as tentative as they once were. Lots more turn over now.
So, It's possible she has a reason to complain. The only thing you can do is visit more often at lunch time and bring some food from home, something she really likes and doesn't get at the nursing home.
It's hard. My poor Mother doesn't complain because she doesn't want to put us out, but I know her well enough, and am observant enough to figure out what is going on. Hopefully you can find a way to make her more content with things.
I wonder if ownership changed? Things are often made to look terrific in a build up to a sale, and just as often new owners are there to make more money.
her complaints are justified or something has changed within her to make her unhappy and dissatisfied when there isn't really a problem?
As a starting point, what does your father think of the place? And, you mention that your mother is complaining a lot to the ALF's staff. How are they responding?
Do you have concerns about your mother's state of mental and physical health besides this? Why was the decision made for them to move into the ALF?
Oh dear, I know that's a lot of questions to fire at you, I'm sorry; but the better we understand what's been going on the more people will be able to make helpful suggestions.
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington.
Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services.
APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid.
We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour.
APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment.
You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints.
Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights.
APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.
I agree that:
A.
I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information").
B.
APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink.
C.
APFM may send all communications to me electronically via e-mail or by access to an APFM web site.
D.
If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records.
E.
This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year.
F.
You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
I know the Nursing Home my Mother is in was a lot better
when I first moved her in. The food was decent, now it is very
unappetizing and bland all the time and my Mother has no diet
restrictions. They just make it bland for everyone. Much easier for them that way. The Aides don't seem to be as tentative as they
once were. Lots more turn over now.
So, It's possible she has a reason to complain. The only thing you can do is visit more often at lunch time and bring some food from home, something she really likes and doesn't get at the nursing home.
It's hard. My poor Mother doesn't complain because she doesn't want to put us out, but I know her well enough, and am observant enough to figure out what is going on. Hopefully you can find a way to make her more content with things.
her complaints are justified
or
something has changed within her to make her unhappy and dissatisfied when there isn't really a problem?
As a starting point, what does your father think of the place?
And, you mention that your mother is complaining a lot to the ALF's staff. How are they responding?
Do you have concerns about your mother's state of mental and physical health besides this? Why was the decision made for them to move into the ALF?
Oh dear, I know that's a lot of questions to fire at you, I'm sorry; but the better we understand what's been going on the more people will be able to make helpful suggestions.