My relative is new to memory care. Except for the memory care director and executive director, no one wears a tag with their name and title. All other employees are completely anonymous to families! Plus, with masks on, I can’t even learn to recognize them.
They come out to the front parlor and give me bits of information about my relative before they bring him out, and then walk off. They never introduce themselves. I don’t know if they are nurses, aides or housekeepers. I have to ask. It is extremely unprofessional! Is this common?
I agree that there should be a badge within site with the employees name and RN, LPN or CNA under the name. I would ask why. You have a right to know who you are talking to.
In my opinion, all employees should be able to be identified by a name and title. Otherwise, how are patients and families supposed to know if it's a random person on the unit relaying information that they overheard or if it's actually information that is accurate?
But, I'm not an employee working at a facility and maybe there is a legitimate reason for not wearing name tags, for instance, maybe it's a risk that a patient might grab it and harm either the employee or the patient.
Still, one would think employees should be identifiable.